Debian Security Advisory

DLA-1592-1 otrs2 -- LTS security update

Date Reported:
23 Nov 2018
Affected Packages:
Security database references:
In Mitre's CVE dictionary: CVE-2018-19141, CVE-2018-19143.
More information:

Two security vulnerabilities were discovered in OTRS, a Ticket Request System, that may lead to privilege escalation or arbitrary file write.

  • CVE-2018-19141

    An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.

  • CVE-2018-19143

    An attacker who is logged into OTRS as a user may manipulate the submission form to cause deletion of arbitrary files that the OTRS web server user has write access to.

Please also read the upstream advisory for CVE-2018-19141. If you think you might be affected then you should consider to run the mentioned clean-up SQL statements to remove possible affected records.

For Debian 8 Jessie, these problems have been fixed in version 3.3.18-1+deb8u7.

We recommend that you upgrade your otrs2 packages.

Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: