Debian Security Advisory

DLA-1215-1 otrs2 -- LTS security update

Date Reported:
20 Dec 2017
Affected Packages:
Security database references:
In the Debian bugtracking system: Bug 884801.
In Mitre's CVE dictionary: CVE-2017-17476.
More information:

Francesco Sirocco discovered a flaw in otrs2, the Open Ticket Request System, which could result in session information disclosure when cookie support is disabled. A remote attacker can take advantage of this flaw to take over an agent's session if the agent is tricked into clicking a link in a specially crafted mail.

For Debian 7 Wheezy, these problems have been fixed in version 3.3.18-1~deb7u3.

We recommend that you upgrade your otrs2 packages.

Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: